Frequently Asked Questions
Everything you need to know about your uncomplicated skin care routine.
How often will I receive my Tiege Hanley shipments?
Our standard subscription is designed to be delivered every 30 days to ensure you never run out of your routine, but you can easily adjust your frequency to 45 or 60 days in your account settings.
Can I customize the products in my box?
Yes! While our systems are designed to work together, you can add or remove individual products like eye cream, scrub, or serum to customize your box to meet your specific skin needs.
What is your return policy?
We want you to be satisfied with your skin. If you are not happy with your first box, contact us within 30 days of your first order for a full refund, excluding shipping and handling.
Does the AM Moisturizer contain SPF?
Yes, our AM Moisturizer is formulated with SPF 20 to protect your skin from harmful UV rays, which is a critical step in any anti-aging skin care regimen.
Do you ship internationally?
We ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your specific address.
Are your products tested on animals?
No. Tiege Hanley is committed to ethical practices, and we do not conduct animal testing on any of our skin care products.